Leisure and Media

Contact Centres within the Leisure and Media Sector are coming under increasing pressure to drive down operational costs and improve customer service levels to win new business and to grow existing revenue streams.

Call volumes can be unpredictable and seasonal, skilled agents can be difficult to recruit and to retain and the in-house automation of routine tasks can be costly and a challenge to deploy. The deployment of low cost, speech recognition solutions means that companies can maximise their ROI by reducing live call handling costs and extend their customer service offering, without the need for capital expenditure on in-house systems or the in-house expertise to run them.

Typical applications

Our extensive suite of bespoke capabilities for the Leisure and Media Sector includes:

• Information, booking and payment services
• Real-time service information and updates and reminders
• Subscriptions and renewals
• Membership services
• Brochure and leaflet requests and fulfilment
• Name and address capture