Eckoh Speech Review

Our latest newsletter highlights our recent client activity and discusses how we're helping contact centres tackle the issues surrounding PCI compliance.

Snippets from the latest Speech Review.

Eckoh, the voice behind Comic Relief

In February, Eckoh were delighted to announce our appointment by by Comic Relief as the charity's exclusive supplier of Interactive Voice Response services for a two-year period. To read the full article click here.

TrainTracker™ put to the test by The One Show

The results speak clearly for themselves

The BBC's One Show featured an item about automated speech recognition services and focused on the National Rail Enquiries TrainTracker™service, which is provided by Eckoh and BT. The results showed that the service recognised all the callers that tested the service, regardless of their accents, and as the One Show's Marty Jopson said, speech recognition systems do work and are here to stay. To read the full article click here.

Eckoh expands presence in the water industry

We are pleased to announce that Eckoh has been selected by Northumbrian Water Limited and Dwr Cymru Welsh Water for the provision of real-time card payment services. In addition, Eckoh has successfully renewed two of its existing contracts with water companies for a further three years. To read the full article click here.

Poll finds that only 3% of UK contact centres comply with industry guidelines on the safe storage of credit card data

The findings in a white paper, The Great Credit Card Gamble, indicate that more than nineteen out of twenty contact centres that store recordings of transactional conversations with customers do not delete or mask the credit card details in the recordings. To continue reading this article click here.

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