25 January 2012

Eckoh launches EckohPROTECT at PCI London

Real-time, PCI DSS compliant agent payments product where no cardholder data enters the contact centre environment

Eckoh plc (AIM: ECK), the UK’s leading provider of customer service solutions using speech recognition, is pleased to announce the launch of its latest product, EckohPROTECT at the PCI London conference being held on 25 January 2012.

PCI London is designed to meet the needs of key stakeholders and decision makers who are responsible for securing payments systems, protecting cardholder data and meeting PCI DSS compliance requirements within merchants, acquiring banks and payments service providers.

The conference saw Eckoh launch its latest product, EckohPROTECT at the event. The EckohPROTECT solution allows the caller to remain on the phone to the contact centre agent, who will talk them through the payment process, assist in the event of any difficulty, and allow for the agent to complete any wrap up tasks. When a payment is requested, the agent will ask the caller to enter the details using their telephone keypad, which will generate Dual Tone Multi Frequency (DTMF) tones. EckohPROTECT will intercept these tones as sensitive information and replace them with synthetic tones to allow call recording to continue with no implications to PCI. Payment progress indicators are displayed on the agents desktop. Card authorisation and settlement is handled in real-time through the Eckoh hosted platform and the agent will advise the caller of their authorisation code. This solution ensures that whilst cardholder data remains isolated from the contact centre environment, the agent and caller can speak at all times, providing a seamless customer experience.

Nik Philpot, Chief Executive Officer of Eckoh says: “If you are a merchant who accepts payments into a merchant account, there is no organisation that can de-scope you entirely from PCI DSS. However, with EckohPROTECT, we can help you to significantly reduce your auditing scope.”

For further information on EckohPROTECT, please go to www.eckohprotect.com

Ends

Enquiries:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

www.eckoh.com                                                                        Tel: 01442 458 300

Buchanan          

Jeremy Garcia, Nicola Cronk, Gabriella Clinkard                          Tel: 020 7466 5000

Notes to Editors:

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK’s leading provider of customer service solutions using speech recognition, and complementary services on the web and mobile.

Eckoh’s solutions enable transactions, enquiries or payments to be processed without the caller needing to talk to a contact centre. This significantly reduces its clients’ costs, whilst freeing up contact centre agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Eckoh’s secure and resilient infrastructure has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com